Secure Your Server Management
with the SLA Service.
With the SLA service, benefit from guaranteed response times, 24/7 technical support, system monitoring, attack detection and emergency response services for your server. The SLA-1 plan is offered free of charge to all our customers.
SLA Plans and Server Support Levels
Choose the SLA service and server support level that fits your needs. The SLA-1 plan is included free of charge for all our customers.
SLA-1
Includes basic service with limited support and manual operations.
- Power On - Off - Restart
- Manual Backup
- Manual Restore
- Basic System Monitoring
- OS Update
- Ping Service
- Attack Detection
- Phone Support
- Emergency Response
SLA-2
Includes automatic system monitoring and faster support time.
- Power On - Off - Restart
- Manual Backup
- Manual Restore
- Basic System Monitoring
- OS Update
- 1 Ping Service
- Attack Detection
- Phone Support
- Emergency Response
SLA-3
Offers advanced support with phone support and attack detection.
- Power On - Off - Restart
- Manual Backup
- Manual Restore
- Basic System Monitoring
- OS Update
- 2 Ping Services
- Attack Detection
- Phone Support
- Emergency Response
SLA-4
Includes 24/7 monitoring, instant response and fully-managed support.
- Power On - Off - Restart
- Manual Backup
- Manual Restore
- Basic System Monitoring
- OS Update
- 5 Ping Services
- Attack Detection
- Phone Support
- Emergency Response
The SLA-1 plan is offered automatically when you get any Kolan service and requires no additional fee. Under the SLA service, you can benefit from basic server support, guaranteed response time, ping monitoring and system tracking advantages. You can easily upgrade to higher SLA plans for faster response times, more ping services and extended server monitoring.
Do you need a custom server support service or an enterprise SLA? Reach out to us
Upgrade Your SLA Plan
Upgrade your existing SLA plan to a higher level at any time and benefit from faster response time, advanced server monitoring and priority technical support advantages. The upgrade becomes active instantly.
SLA-1 Free for All Customers
When you get any Kolan service, the SLA-1 plan is automatically included. This entry-level SLA service offers basic server support, monitoring and support response time advantages. No additional fee or application is required.
Do You Need a Custom SLA?
Beyond the standard plans, we can build an SLA agreement and server support service customized to your business needs.
- Response guarantee within minutes
- Dedicated technical team assignment
- Detailed performance reports
- Proactive server monitoring and optimization
- 24/7 priority technical support line
Compare SLA Plans and Server Support Levels
Compare all SLA plans in detail to determine the most suitable SLA service, technical support and server management level for your server.
| Features |
SLA-1
Includes basic service with limited support and manual operations.
Free
|
SLA-2
Includes automatic system monitoring and faster support time.
₺299,00/mo
|
SLA-3
Offers advanced support with phone support and attack detection.
₺699,99/mo
|
SLA-4
Includes 24/7 monitoring, instant response and fully-managed support.
₺1.499,00/mo
|
|---|---|---|---|---|
| Power On / Off / Restart | ||||
| Manual Backup Server backup is taken on request. | ||||
| Manual Restore Restoring an existing backup. | ||||
| Basic System Monitoring CPU, RAM, disk and network metrics monitoring. | ||||
| OS Update Operating system security updates. | ||||
| Ping Service The number of services monitoring server reachability. | 1 Service | 2 Services | 5 Services | |
| Attack Detection DDoS, brute force and port scan detection. | ||||
| Phone Support | ||||
| Emergency Response Priority response for critical issues. | ||||
| Support Response Time Maximum response time for a support request. | 12 Hours | 8 Hours | 2 Hours | 1 Hour |
| Included | Order Now | Order Now | Order Now |
Your Server Management and Technical Support Are Under Guarantee with the SLA Service
With the SLA service and server support plans, your server is monitored 24/7 by a professional team, issues are responded to quickly and service quality is guaranteed.
Guaranteed Response Time
A guaranteed support response time between 1 and 12 hours is offered based on your SLA plan. Your issues never go unanswered and are handled with priority.
24/7 Server Monitoring
Your server's reachability is tracked 24/7 with ping services and server monitoring systems. When an outage is detected, an instant notification is sent and a response is initiated.
Attack Detection and Security Monitoring
With the security monitoring system that detects DDoS attacks, brute force attempts and port scans, early warning and a fast response against threats are provided.
Backup and Restore Support
Server backup and restore service is provided on request. Your data is secured against the risk of data loss and restored when needed.
Operating System Update
Operating system security updates, patches and basic maintenance operations are applied by our expert team. Your server always stays up-to-date and secure.
Emergency Response and Technical Support
Our technical team responds with priority to critical issues, network outages and security breaches. Power on, power off and restart operations are included.
Guarantee Server Support and Service Quality with the SLA Service
SLA (Service Level Agreement) is the formal agreement between the hosting provider and the customer that defines the quality standards of the service, support response times, scope of response and the guaranteed uptime rate.
Without the SLA service, when an issue occurs on your server, the support response time and scope of response can remain uncertain. With an SLA agreement, how quickly our technical team will respond, which server support services are within scope and the responsibilities of the parties are clearly defined.
- Support response time is guaranteed in writing
- Server monitoring and proactive response service is provided
- The SLA-1 plan is included free of charge for all customers
- An upgradeable SLA plan structure is offered as needed
How Do You Choose the SLA Service and Server Support Plan That Fits Your Needs?
SLA-1 (Free): Ideal for small projects, development environments and entry-level needs where basic-level server support is sufficient. All Kolan customers are automatically covered by this SLA plan.
SLA-2 and SLA-3: Recommended for business websites, e-commerce platforms, VDS servers and mid-sized projects. You can reduce the risk of outages with faster response times, advanced server monitoring and extended ping tracking. SLA-4: Offers fully-managed server support for mission-critical applications, high-traffic platforms and projects where 24/7 availability is mandatory.
- Development and test environments → SLA-1 (Free)
- Business sites, VDS and e-commerce projects → SLA-2 or SLA-3
- Critical applications and high-traffic systems → SLA-4
- You can upgrade your SLA plan to a higher level at any time
Server and Infrastructure Solutions Preferred Together with the SLA Service
Make your infrastructure more secure and manageable by exploring our VDS, dedicated server and co-location solutions that complement your SLA service.
VDS Server
Publish your projects safely with high-performance virtual server solutions. With the SLA service, get VDS server management, monitoring and technical support advantages.
ExploreDedicated Server
Get high performance with the physical server leasing service that offers full hardware control. Thanks to SLA support, provide uninterrupted operation and priority response for your dedicated servers.
ExploreCo-location
Benefit from professional infrastructure advantages by hosting your own server in our data center. With the SLA service, get monitoring, support and fast response for your co-location servers.
ExploreWhat Kolan Customers Say
Reviews from customers using our hosting and server services.
Frequently Asked Questions About the SLA Service
Find answers to everything you're curious about — SLA plans, support times, ping service, backup, attack detection and emergency response — here.
An SLA (Service Level Agreement) is the formal agreement made between the hosting provider and the customer that defines the quality of the service offered, the support response times and the guaranteed uptime rate. With an SLA, the standards of the service you'll receive are clarified and guaranteed.
Yes, the SLA-1 plan is offered free of charge for all Kolan customers. When you get any hosting, VDS or server service, you automatically benefit from the basic support services within SLA-1 scope. You don't need to pay any extra fee.
The main differences between SLA plans are the support response time and the number of ping services. While SLA-1 has a 12-hour response time, in SLA-4 this drops to as low as 1 hour. In addition, with more ping services in higher plans, the system monitoring scope is broader.
The ping service continuously monitors the reachability of your server. When your server does not respond, an automatic notification is sent and the necessary response is initiated. More ping services means more IPs or services being monitored.
Emergency response means that when a critical issue is detected on your server (hardware failure, network outage, security breach, etc.), our technical team responds to the issue with priority. The response time varies between 1 and 12 hours depending on your SLA plan.
Manual backup and restore service is offered on request in all SLA plans. You can create a support ticket to request a backup of your server or to restore an existing backup.
Yes, you can upgrade your existing SLA plan to a higher plan at any time. The upgrade is performed instantly and you start benefiting from the advantages of your new plan immediately.
The attack detection service monitors DDoS attacks, brute force attempts, port scans and similar security threats targeting your server. When an attack is detected, our technical team is notified of the situation and the necessary measures are taken.
Basic system monitoring covers the monitoring of critical metrics such as CPU usage, RAM usage, disk usage and network traffic. Automatic notifications are sent when threshold values are exceeded.
The SLA service can be used together with our VDS server, dedicated server and co-location services. Since our hosting plans already come with standard support, a separate SLA service is not required.
Our SLA and Server Support Experts Are by Your Side
Do you have questions about the SLA service, support response times, server management or the most suitable technical support plan for your project? Our expert team is by your side 24/7.
Blog & News
Stay up to date with the latest from the hosting world and security best practices.
ESXi Nedir? VMware Hipervizörünün Çalışma Mantığı ve Avantajları
Tek bir fiziksel sunucu üzerinde onlarca bağımsız işletim sistemini aynı anda, birbirinden yalıtılmış biçimde çalıştırabilmenin temelinde sanallaştırma yazılımları yatar. Bu alanda dünyada en yaygı...
Originally in Turkish Read MorevCenter Nedir? Ne İşe Yarar ve Neden Gereklidir?
Tek bir sanallaştırma sunucusunu yönetmek kolaydır; ancak sunucu sayısı arttıkça her birini ayrı ayrı yönetmek hızla içinden çıkılmaz hâle gelir. İşte tam bu noktada VMware…
Originally in Turkish Read MorevSphere Nedir? VMware Sanallaştırma Platformunu Tanıyın
Sunucu sanallaştırmasıyla ilgilenen herkes er ya da geç VMware vSphere adıyla karşılaşır. Ancak vSphere’in tam olarak ne olduğu, ESXi ve vCenter’dan farkının ne olduğu çoğu…
Originally in Turkish Read MoreChoose the Right SLA Service and Support Level for Your Server
The SLA-1 plan is included free of charge for all our customers. Upgrade your SLA plan for faster response times, advanced server monitoring and 24/7 technical support.