Knowledge Base
Guides and frequently asked questions on hosting, domains, servers and billing.
Hosting & cPanel
cPanel usage, WordPress installation, backup and hosting management.
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How do I change the PHP version?Changing the PHP version with cPanel MultiPHP Manager and CloudLinux PHP Selector, extension management and .htaccess notes.
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How do I check my disk usage?cPanel right sidebar statistics, the Disk Usage tool, email and database sizes, and checking the inode (file count) limit.
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How do I create a subdomain?Adding a subdomain with cPanel's classic Subdomains tool and the new Domains screen, DNS/SSL automation and removal steps.
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How do I create an FTP account?Creating a new account with cPanel FTP Accounts, connection details, FTPS/SFTP differences and account management steps.
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How do I create a MySQL database?Step-by-step database and user creation with cPanel MySQL Database Wizard, connection details, phpMyAdmin and Remote MySQL.
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How do I set file permissions (chmod)?Changing permissions via File Manager, meaning of permission codes (644, 755, 600), the 777 danger and bulk application via SSH.
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What is the .htaccess file and how do I edit it?Apache's per-directory configuration file: editing via File Manager, HTTPS/www redirects, security rules and 500 error recovery.
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How do I set up a cron job?Creating a scheduled task with cPanel's Cron Jobs tool, the 5-field syntax explained, PHP/curl/mysqldump command examples and the minimum interval rule.
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How do I log in to cPanel?Single-click access to cPanel via the client area, plus manual login methods.
Domain Operations
Domain transfer, DNS management, WHOIS privacy and domain processes.
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How do I register a domain?Searching for an available domain, adding to cart, WHOIS privacy options, ID/tax requirements for .tr extensions, payment and DNS propagation.
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How do I change name servers?Changing NS from the client area, switching to a third-party DNS like Cloudflare, propagation time, and a DNS record-migration warning.
Server & VDS
VDS reboot, SSH access, ISO mounting and server management guides.
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How do I connect to my VDS via SSH?VDS connection with PuTTY for Windows and terminal ssh command for macOS/Linux, SSH key setup, common errors and security recommendations.
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How do I connect to my Windows VDS via RDP?Windows VDS connection with Windows mstsc, macOS Microsoft Remote Desktop, mobile and Linux clients; common errors and security recommendations.
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How do I reinstall the operating system?Unlimited reformat of VDS/dedicated servers via the client area Format tab, OS selection, password setting and post-format initial setup.
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How do I monitor server resources (CPU, RAM, disk)?Resource monitoring with client area graphs, Linux commands (top, htop, free, df, iotop, ncdu) and Windows tools (Task Manager, Resource Monitor, PowerShell).
Corporate email creation, quota increase, SMTP / IMAP / POP3 settings.
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How do I create a corporate email account?Creating a new account with cPanel Email Accounts, Webmail access, IMAP/SMTP settings for Outlook/Apple Mail/Thunderbird, and account management.
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How do I add an email account to my phone?Getting server details from cPanel Connect Devices; step-by-step IMAP account setup in iPhone Mail, Android Gmail, and Outlook apps.
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How do I log in to Webmail?Direct browser access to the Roundcube webmail interface, one-click login via cPanel, interface tour and common issues.
Billing & Orders
Payment methods, refunds, auto-renewal and order issues.
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Which payment methods do you accept?Credit card (instant activation with 3D Secure) and EFT/Wire payment methods, auto-renewal setting, invoice download, and when to prefer which method.
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How do I get an invoice / e-invoice?Viewing and downloading invoices from the client area, updating billing info, e-Archive / e-Invoice distinction, correcting wrong invoices and tracking missing ones.
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What is the cancellation and refund policy?Redirection to the agreements page for full cancellation and refund terms, client-area cancellation request steps, and data-loss warning.
Security & SSL
Free SSL activation, 2FA, strong password policies and account security.
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How do I activate the SSL certificate?Activating free Let's Encrypt SSL with cPanel AutoSSL, status check, HTTPS redirection, WordPress site URL update, mixed content and automatic renewal.
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How does DDoS protection work?Attack types, two-layer protection architecture (G-Core backbone upstream + Edge XDP), always-on protection approach, and what to do during an attack.
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