Which payment methods do you accept?

At Kolan IT you can complete your service purchases and renewals with two main payment methods: instant payment via credit card, or bank transfer via EFT/Wire. Whichever you choose, all transactions are tracked through your client area and your invoice is generated automatically.

1. Payment with Credit Card

The fastest payment method; your payment is confirmed instantly and your service activates automatically.

1. Sign in to your account at musteri.kolan.net.tr.
2. Open the invoice awaiting payment, or add a new service to your cart and proceed to the Payment screen.
3. Choose Credit Card as the payment method.
4. Enter your card details (card number, expiry date, CVV).
5. Click the Pay button; your bank's 3D Secure screen will appear.
6. Enter the one-time code sent to your phone and confirm.

When your payment is successfully received, the invoice automatically changes to paid status and your service is activated/renewed at the same time. A confirmation email is sent to your registered address.

2. Payment with EFT / Wire Transfer

Suitable for individual or corporate customers who want to pay by bank transfer. It's also the most preferred method for large amounts.

1. Open the relevant invoice in your client area.
2. Choose EFT/Wire as the payment method; our bank account information appears.
3. Transfer the invoice amount to the relevant account through your online banking or branch.
4. Write your customer number or invoice number in the description field. Without this, matching is done manually and there will be a delay.
5. When your payment reaches our system, the invoice automatically becomes paid and your service is activated.

3. Auto-Renewal Setting

If you want your hosting, server and domain services to renew automatically before they expire, you can set a credit card you defined once in the client area as the default payment method.

1. Click your name at the top right of the client area and go to Payment Methods.
2. Add a new card and check the Make default box.
3. From the settings menu next to the relevant service, enable Auto-Renewal.

A few days before expiry, the system automatically charges your saved card and there's no interruption to your service.

4. Invoice and Payment Documents

Your invoice is automatically generated in the client area for all payments:

1. From the top menu, go to Billing → My Invoices.
2. You can download your invoice document with the Download PDF button next to the invoice.
3. If you need to change billing information (title, tax office, address), update Billing Information in your profile; new invoices will be issued with the updated info.

5. Which Method Should You Prefer?

• If you need urgent activation: Prefer credit card — payment is charged instantly and the service activates instantly.
• If you have a corporate payment approval process or it's a large amount: EFT/Wire is more suitable; accounting tracking is easier.
• If you want to avoid service interruptions: Credit card + auto-renewal is the safest combination.

If you get an error during payment, or the payment is charged but your invoice doesn't show as paid, open a support ticket and share the receipt or transaction screenshot; our accounting team will match it as soon as possible.