Billing & Orders
Payment methods, refunds, auto-renewal and order issues.
Billing & Orders
Payment methods, refunds, auto-renewal and order issues.
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Which payment methods do you accept?Credit card (instant activation with 3D Secure) and EFT/Wire payment methods, auto-renewal setting, invoice download, and when to prefer which method.
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How do I get an invoice / e-invoice?Viewing and downloading invoices from the client area, updating billing info, e-Archive / e-Invoice distinction, correcting wrong invoices and tracking missing ones.
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What is the cancellation and refund policy?Redirection to the agreements page for full cancellation and refund terms, client-area cancellation request steps, and data-loss warning.