How do I create a corporate email account?

Kolan IT hosting packages provide corporate email service through cPanel; you can create an unlimited number of accounts linked to your domain (such as info@yoursite.com, support@yoursite.com) and use them at any size within your package disk quota. Once you create the account, you can connect via browser with Webmail, or with clients like Outlook, Apple Mail, Thunderbird, Gmail mobile app.

1. Creating a New Email Account in cPanel

1. Log in to cPanel.
2. In the top search box, type email accounts and click the tool. (Alternative: Email Accounts in the Email section.)
3. Click the Create button in the top right.
4. Select the domain you want to create the account on from the Domain menu (if you have multiple domains).
5. In the Username field, type the part before @ (e.g. info, support, sales).
6. Enter a strong password in Password, or generate one with Generate. The strength indicator should be green.
7. Set the mailbox size in Storage Space: either a specific MB value or the Unlimited option. (Even if unlimited is chosen, in practice you can use up to your package disk quota.)
8. Click the + Create button.

2. Accessing via Webmail in a Browser

You can access your account from a browser without installing extra software:

1. From a browser, go to https://yoursite.com/webmail (alternatively https://webmail.yoursite.com).
2. Enter your full email address (e.g. info@yoursite.com) in Email Address and your password in Password.
3. Click the Log in button.
4. You'll be greeted by the Roundcube interface — a modern email interface with inbox, send, contacts, calendar and settings tabs.

3. Connecting with an Email Client (Outlook, Apple Mail, Thunderbird)

After creating the account in cPanel, click the Connect Devices button next to the mailbox on the Email Accounts page to see auto-configuration scripts and manual settings for popular email clients.

Typical details for manual configuration:

• Username: Your full email address (e.g. info@yoursite.com)
• Password: The password you set during creation
• Incoming server (IMAP): mail.yoursite.com — Port 993 — SSL/TLS
• Incoming server (POP3): mail.yoursite.com — Port 995 — SSL/TLS
• Outgoing server (SMTP): mail.yoursite.com — Port 465 — SSL/TLS (authentication required)

4. Account Management: Password, Quota, Deletion

The accounts you've created are listed on the Email Accounts page; each row shows current disk usage (e.g. 320 MB / 1 GB). Using the Manage button next to each account:

• Change Password: Set a new password.
• Allocated Storage Space: Change the quota.
• Restrict sending messages: Temporarily disable the account's outbound sending (useful for compromised accounts).
• Delete Email Account: Remove the account (all data including messages is deleted, no way back).

5. Practical Tips

• Forwarding (Forward): cPanel's Forwarders tool lets you automatically forward messages received at one address to another (e.g. info@ → personal-gmail@gmail.com).
• Vacation mode / Auto-reply: Set up from Email Accounts → the account → Manage under Autoresponders.
• Spam protection: Server-level spam filter is on by default on our hosting packages; you can tighten or loosen the threshold from the Spam Filters section.
• SPF / DKIM / DMARC records: Make sure these DNS records are correctly configured to keep your emails out of spam. If your domain uses Kolan nameservers, these are added automatically; on third-party DNS, add them manually.

If you get stuck creating an email account, connecting a client or configuring spam, you can open a support ticket with your domain and account info; our team will inspect and help.